Crew accommodation program
Demo Air Group
Unmatched
Resolved
Off-platform modification
Disputed, recovered
Not yet final. Becomes immutable 2026-09-26, 30 days from last known checkout
Booking
What we meant to buy · AIMS duty D-513647
€287.42
- 1 nights · 2026-08-26 → 2026-08-27
- Hilton East Midlands, EMA
- D. Kavanagh · Demo Airlines Europe
- RS-8853647
Card
What actually moved · VCC-8853647
€287.42
- Authorized €312.42
- 5 card events
Folio
What the hotel says happened
€736.23
- 3 lines totalling €736.23
- Variance €448.81 (156.2%)
- Extra night
Folio lines
3 lines from EMA260826-9364| Date | Type | Description | Amount | |
|---|---|---|---|---|
| 2026-08-26 | room | Room charge | €239.52 | |
| 2026-08-26 | tax | VAT 20% | €47.90 | |
| 2026-08-27 | room | Additional night | €448.81 | Disputed |
Booking
What was asked for- 2026-08-21 06:00 Roster line published ABR798 STN→EMA, duty ends 2026-08-26 00:24 AIMS
- 2026-08-25 13:12 Policy evaluated Within policy ruleset 2026.2
- 2026-08-25 13:15 Booking placed standard room, 1 night, €303.39 · CNF-853647 crew app
- 2026-08-26 00:24 Rest window opens 15.15h available, 13.18h sleep opportunity roster
- 2026-08-26 01:15 Check-in
- 2026-08-26 06:12 Canceled and rebooked irops · rate changed, 110.63h before check-in aims
- 2026-08-27 04:30 Check-out
Card
What moved- 2026-08-25 13:15 Card issued limit €328.39, valid 2026-08-26 to 2026-09-03 (7d grace), locked to 7011 lodging Routespring card program
- 2026-08-26 14:20 Authorized €312.42 CNF-853647
- 2026-08-27 08:05 Captured €287.42 CNF-853647
- 2026-08-29 03:00 Settled €287.42 CNF-853647
- 2026-09-08 16:30 Refunded €-448.81 CNF-853647
Folio
What the property says- 2026-08-27 09:30 Folio issued by the property EMA260826-9364, 3 lines, €736.23 stated D. Kavanagh
- 2026-08-30 07:00 Folio received 3.29d after checkout, via pms feed
- 2026-08-30 07:00 Charge the booking did not carry Additional night €448.81 disputed
Decisions
7 recorded · 3 taken by a person, 4 by a rule| When | By | Who | Decision | Reason given |
|---|---|---|---|---|
| 2026-08-27 02:10 | Rule | match-engine | opened | Stay complete; reconciliation opened |
| 2026-08-29 07:00 | Rule | folio-ingest | evidence received | Folio received from property |
| 2026-08-29 07:05 | Rule | match-engine | variance detected | off platform modification — 448.81 EUR |
| 2026-08-30 10:20 | Person | P. Costa | category assigned | Categorised as extra night |
| 2026-08-31 14:00 | Person | R. Menon | disputed | Raised with the issuing bank |
| 2026-09-08 16:30 | Rule | issuer-feed | credit received | Credit received |
| 2026-09-03 11:00 | Person | P. Costa | resolved | Resolution: disputed_recovered |
Outcomedisputed recovered
Variance€448.81
CategoryExtra night
Closedopen until 2026-09-26
Ledger entries
Fund movement for this stay| Date | Entry | Description | Amount | Balance |
|---|---|---|---|---|
| 2026-08-26 | Held | Authorization held — Hilton East Midlands | €312.42 | −€312.42 |
| 2026-08-29 | Posted | Charge posted — Hilton East Midlands | €287.42 | +€0.00 |
| 2026-08-29 | Released | Unused authorization released | €25.00 | +€25.00 |
| 2026-09-08 | Refund | Credit received after dispute | €-448.81 | +€448.81 |