Crew accommodation program
Demo Air Group
Resolved in place›
68.7%
412 of 600 changes kept the room
Rooms actually lost›
82
The number nobody could get from the incumbent
Rebooked›
188
A modify was refused
SLA breached›
20
of 188 needing a human
Booked, never checked in›
87
€24,935 charged. Crew did not arrive; the room was held and billed
Released before cutoff›
34
Handed back before charge
Why a modify was not possible
Why the hotel would not move the roomInside the contract cutoff
Extra nights unavailable
Property repriced the extra nights
Where changes come from
And who resolved them
AIMS schedule file
504
Travel desk
72
Crew app
24
Resolved by automation
412
Needed a human
188