Crew accommodation program
Demo Air Group
Duplicate
Resolved
Duplicate charge
Disputed, recovered
Not yet final. Becomes immutable 2026-09-05, 30 days from last known checkout
Booking
What we meant to buy · AIMS duty D-513407
€1,274.08
- 4 nights · 2026-08-02 → 2026-08-06
- Holiday Inn Castle Donington, EMA
- V. Delacroix · Demo Airlines Europe
- RS-8853407
Card
What actually moved · VCC-8853407
€2,605.26
- Authorized €1,299.08
- 6 card events
Folio
What the hotel says happened
€1,302.63
- 11 lines totalling €2,605.26
- Variance €1,302.63 (102.2%)
- Unexplained
Folio lines
11 lines from EMA260802-8411| Date | Type | Description | Amount | |
|---|---|---|---|---|
| 2026-08-02 | room | Room charge | €234.63 | |
| 2026-08-02 | tax | VAT 20% | €46.92 | |
| 2026-08-03 | room | Room charge | €269.58 | |
| 2026-08-03 | tax | VAT 20% | €53.92 | |
| 2026-08-04 | incidental | Breakfast | €10.33 | |
| 2026-08-04 | room | Room charge | €274.95 | |
| 2026-08-04 | tax | VAT 20% | €54.99 | |
| 2026-08-05 | incidental | Breakfast | €18.22 | |
| 2026-08-05 | room | Room charge | €282.58 | |
| 2026-08-05 | tax | VAT 20% | €56.51 | |
| 2026-08-06 | adjustment | Unexplained charge | €1,302.63 | Disputed |
Booking
What was asked for- 2026-07-27 06:00 Roster line published ABR379 STN→EMA, duty ends 2026-08-02 04:51 AIMS
- 2026-07-30 05:37 Policy evaluated Routed for approval — Preferred property order ruleset 2026.2
- 2026-07-30 05:38 Override approved Rate cap exceeded, no alternative within transfer limit P. Costa (travel desk)
- 2026-07-30 05:40 Booking placed standard room, 4 nights, €1,318.60 · CNF-853407 automation
- 2026-08-02 04:51 Rest window opens 79.29h available, 77.29h sleep opportunity roster
- 2026-08-02 05:40 Check-in
- 2026-08-06 12:00 Check-out
Card
What moved- 2026-07-30 05:40 Card issued limit €1,343.60, valid 2026-08-02 to 2026-08-13 (7d grace), locked to 7011 lodging Routespring card program
- 2026-08-02 14:20 Authorized €1,299.08 CNF-853407
- 2026-08-06 08:05 Captured €2,605.26 CNF-853407
- 2026-08-06 08:11 Captured €1,302.63 CNF-853407
- 2026-08-08 03:00 Settled €2,605.26 CNF-853407
- 2026-08-18 16:30 Refunded €-1,302.63 CNF-853407
Folio
What the property says- 2026-08-06 09:30 Folio issued by the property EMA260802-8411, 11 lines, €1,302.63 stated V. Delacroix
- 2026-08-10 07:00 Folio received 4.29d after checkout, via email pdf
- 2026-08-10 07:00 Charge the booking did not carry Unexplained charge €1,302.63 disputed
Decisions
7 recorded · 3 taken by a person, 4 by a rule| When | By | Who | Decision | Reason given |
|---|---|---|---|---|
| 2026-08-06 02:10 | Rule | match-engine | opened | Stay complete; reconciliation opened |
| 2026-08-08 07:00 | Rule | folio-ingest | evidence received | Folio received from property |
| 2026-08-08 07:05 | Rule | match-engine | variance detected | duplicate charge — 1302.63 EUR |
| 2026-08-09 10:20 | Person | A. Sheshadri | category assigned | Categorised as unexplained |
| 2026-08-10 14:00 | Person | A. Sheshadri | disputed | Raised with the issuing bank |
| 2026-08-18 16:30 | Rule | issuer-feed | credit received | Credit received |
| 2026-08-09 11:00 | Person | R. Menon | resolved | Resolution: disputed_recovered |
Outcomedisputed recovered
Variance€1,302.63
CategoryUnexplained
Closedopen until 2026-09-05
Ledger entries
Fund movement for this stay| Date | Entry | Description | Amount | Balance |
|---|---|---|---|---|
| 2026-08-02 | Held | Authorization held — Holiday Inn Castle Donington | €1,299.08 | −€1,299.08 |
| 2026-08-08 | Posted | Charge posted — Holiday Inn Castle Donington | €2,605.26 | +€0.00 |
| 2026-08-18 | Refund | Credit received after dispute | €-1,302.63 | +€1,302.63 |