Crew accommodation program
Demo Air Group
Duplicate
Investigating
Duplicate charge
Not yet final. Becomes immutable 2026-09-13, 30 days from last known checkout
Booking
What we meant to buy · AIMS duty D-515028
€357.25
- 2 nights · 2026-08-12 → 2026-08-14
- Pride Plaza Aerocity, DEL
- N. Wong · Demo Airlines Asia
- RS-8855028
Card
What actually moved · VCC-8855028
€807.42
- Authorized €382.25
- 5 card events
Folio
What the hotel says happened
€403.71
- 7 lines totalling €807.42
- Variance €403.71 (113.0%)
- Unexplained
Folio lines
7 lines from DEL260812-8116| Date | Type | Description | Amount | |
|---|---|---|---|---|
| 2026-08-12 | incidental | Parking | €15.23 | |
| 2026-08-12 | room | Room charge | €158.67 | |
| 2026-08-12 | tax | VAT 12% | €19.04 | |
| 2026-08-13 | incidental | Minibar | €31.23 | |
| 2026-08-13 | room | Room charge | €160.30 | |
| 2026-08-13 | tax | VAT 12% | €19.24 | |
| 2026-08-14 | adjustment | Unexplained charge | €403.71 |
Booking
What was asked for- 2026-07-29 06:00 Roster line published FPO642 SIN→DEL, duty ends 2026-08-12 14:03 AIMS
- 2026-08-12 02:57 Policy evaluated Routed for approval — Advance booking window ruleset 2026.2
- 2026-08-12 03:00 Booking placed superior room, 2 nights, €419.68 · CNF-855028 automation
- 2026-08-12 14:03 Rest window opens 37.37h available, 34.76h sleep opportunity roster
- 2026-08-12 15:00 Check-in
- 2026-08-13 21:05 Canceled and rebooked tech delay · no availability, 115.15h before check-in crew app
- 2026-08-14 10:00 Check-out
Card
What moved- 2026-08-12 03:00 Card issued limit €444.68, valid 2026-08-12 to 2026-08-21 (7d grace), locked to 7011 lodging Routespring card program
- 2026-08-12 14:20 Authorized €382.25 CNF-855028
- 2026-08-14 08:05 Captured €807.42 CNF-855028
- 2026-08-14 08:11 Captured €403.71 CNF-855028
- 2026-08-16 03:00 Settled €807.42 CNF-855028
Folio
What the property says- 2026-08-14 09:30 Folio issued by the property DEL260812-8116, 7 lines, €403.71 stated N. Wong
- 2026-08-20 07:00 Folio received 6.29d after checkout, via pms feed
- 2026-08-20 07:00 Charge the booking did not carry Unexplained charge €403.71
Decisions
4 recorded · 1 taken by a person, 3 by a rule| When | By | Who | Decision | Reason given |
|---|---|---|---|---|
| 2026-08-14 02:10 | Rule | match-engine | opened | Stay complete; reconciliation opened |
| 2026-08-16 07:00 | Rule | folio-ingest | evidence received | Folio received from property |
| 2026-08-16 07:05 | Rule | match-engine | variance detected | duplicate charge — 403.71 EUR |
| 2026-08-17 10:20 | Person | R. Menon | category assigned | Categorised as unexplained |
Outcomenot yet resolved
Variance€403.71
CategoryUnexplained
Closedopen until 2026-09-13
Ledger entries
Fund movement for this stay| Date | Entry | Description | Amount | Balance |
|---|---|---|---|---|
| 2026-08-12 | Held | Authorization held — Pride Plaza Aerocity | €382.25 | −€382.25 |
| 2026-08-16 | Posted | Charge posted — Pride Plaza Aerocity | €807.42 | +€0.00 |