Crew accommodation program
Demo Air Group
Unmatched
Final
Off-platform modification
Disputed, recovered
Final since 2026-09-13 — immutable
Booking
What we meant to buy · AIMS duty D-513954
€338.96
- 1 nights · 2026-08-13 → 2026-08-14
- Sheraton Gateway Toronto, YYZ
- N. Bennett · Demo Airlines Americas
- RS-8853954
Card
What actually moved · VCC-8853954
€338.96
- Authorized €363.96
- 5 card events
Folio
What the hotel says happened
€718.80
- 4 lines totalling €718.80
- Variance €379.84 (112.1%)
- Extra night
Folio lines
4 lines from YYZ260813-8513| Date | Type | Description | Amount | |
|---|---|---|---|---|
| 2026-08-13 | fee | City / tourist tax | €4.00 | |
| 2026-08-13 | room | Room charge | €296.42 | |
| 2026-08-13 | tax | VAT 13% | €38.54 | |
| 2026-08-14 | room | Additional night | €379.84 | Disputed |
Booking
What was asked for- 2026-08-03 06:00 Roster line published TAY468 MIA→YYZ, duty ends 2026-08-13 04:55 AIMS
- 2026-08-04 05:37 Policy evaluated Within policy ruleset 2026.2
- 2026-08-04 05:40 Booking placed superior room, 1 night, €354.93 · CNF-853954 automation
- 2026-08-13 04:55 Rest window opens 16.56h available, 14.87h sleep opportunity roster
- 2026-08-13 05:40 Check-in
- 2026-08-14 11:00 Check-out
Card
What moved- 2026-08-04 05:40 Card issued limit €379.93, valid 2026-08-13 to 2026-08-21 (7d grace), locked to 7011 lodging Routespring card program
- 2026-08-13 14:20 Authorized €363.96 CNF-853954
- 2026-08-14 08:05 Captured €338.96 CNF-853954
- 2026-08-16 03:00 Settled €338.96 CNF-853954
- 2026-08-26 16:30 Refunded €-379.84 CNF-853954
Folio
What the property says- 2026-08-14 09:30 Folio issued by the property YYZ260813-8513, 4 lines, €718.80 stated N. Bennett
- 2026-08-18 07:00 Folio received 4.29d after checkout, via pms feed
- 2026-08-18 07:00 Charge the booking did not carry Additional night €379.84 disputed
Decisions
8 recorded · 3 taken by a person, 5 by a rule| When | By | Who | Decision | Reason given |
|---|---|---|---|---|
| 2026-08-14 02:10 | Rule | match-engine | opened | Stay complete; reconciliation opened |
| 2026-08-16 07:00 | Rule | folio-ingest | evidence received | Folio received from property |
| 2026-08-16 07:05 | Rule | match-engine | variance detected | off platform modification — 379.84 EUR |
| 2026-08-17 10:20 | Person | R. Menon | category assigned | Categorised as extra night |
| 2026-08-18 14:00 | Person | R. Menon | disputed | Raised with the issuing bank |
| 2026-08-26 16:30 | Rule | issuer-feed | credit received | Credit received |
| 2026-08-22 11:00 | Person | A. Sheshadri | resolved | Resolution: disputed_recovered |
| 2026-09-13 00:01 | Rule | close-engine | finalised | 30 days from last known checkout elapsed; entry immutable |
Outcomedisputed recovered
Variance€379.84
CategoryExtra night
Closed2026-09-13, immutable
Ledger entries
Fund movement for this stay| Date | Entry | Description | Amount | Balance |
|---|---|---|---|---|
| 2026-08-13 | Held | Authorization held — Sheraton Gateway Toronto | €363.96 | −€363.96 |
| 2026-08-16 | Posted | Charge posted — Sheraton Gateway Toronto | €338.96 | +€0.00 |
| 2026-08-16 | Released | Unused authorization released | €25.00 | +€25.00 |
| 2026-08-26 | Refund | Credit received after dispute | €-379.84 | +€379.84 |