Crew accommodation program
Demo Air Group
Duplicate
Final
Duplicate charge
Disputed, recovered
Final since 2026-09-06 — immutable
Booking
What we meant to buy · AIMS duty D-513369
€563.56
- 2 nights · 2026-08-05 → 2026-08-07
- Hilton East Midlands, EMA
- O. Doyle · Demo Airlines Europe
- RS-8853369
Card
What actually moved · VCC-8853369
€1,127.12
- Authorized €588.56
- 6 card events
Folio
What the hotel says happened
€563.56
- 5 lines totalling €1,127.12
- Variance €563.56 (100.0%)
- Unexplained
Folio lines
5 lines from EMA260805-4342| Date | Type | Description | Amount | |
|---|---|---|---|---|
| 2026-08-05 | room | Room charge | €234.82 | |
| 2026-08-05 | tax | VAT 20% | €46.96 | |
| 2026-08-06 | room | Room charge | €234.82 | |
| 2026-08-06 | tax | VAT 20% | €46.96 | |
| 2026-08-07 | adjustment | Unexplained charge | €563.56 | Disputed |
Booking
What was asked for- 2026-07-16 06:00 Roster line published ABR828 DUB→EMA, duty ends 2026-08-05 21:39 AIMS
- 2026-07-31 22:27 Policy evaluated Within policy ruleset 2026.2
- 2026-07-31 22:30 Booking placed superior room, 2 nights, €579.53 · CNF-853369 automation
- 2026-08-05 21:39 Rest window opens 38.2h available, 36.06h sleep opportunity roster
- 2026-08-05 22:30 Check-in
- 2026-08-07 11:00 Check-out
Card
What moved- 2026-07-31 22:30 Card issued limit €604.53, valid 2026-08-05 to 2026-08-14 (7d grace), locked to 7011 lodging Routespring card program
- 2026-08-05 14:20 Authorized €588.56 CNF-853369
- 2026-08-07 08:05 Captured €1,127.12 CNF-853369
- 2026-08-07 08:11 Captured €563.56 CNF-853369
- 2026-08-09 03:00 Settled €1,127.12 CNF-853369
- 2026-08-19 16:30 Refunded €-563.56 CNF-853369
Folio
What the property says- 2026-08-07 09:30 Folio issued by the property EMA260805-4342, 5 lines, €563.56 stated O. Doyle
- 2026-08-10 07:00 Folio received 3.29d after checkout, via pms feed
- 2026-08-10 07:00 Charge the booking did not carry Unexplained charge €563.56 disputed
Decisions
8 recorded · 3 taken by a person, 5 by a rule| When | By | Who | Decision | Reason given |
|---|---|---|---|---|
| 2026-08-07 02:10 | Rule | match-engine | opened | Stay complete; reconciliation opened |
| 2026-08-09 07:00 | Rule | folio-ingest | evidence received | Folio received from property |
| 2026-08-09 07:05 | Rule | match-engine | variance detected | duplicate charge — 563.56 EUR |
| 2026-08-10 10:20 | Person | P. Costa | category assigned | Categorised as unexplained |
| 2026-08-11 14:00 | Person | A. Sheshadri | disputed | Raised with the issuing bank |
| 2026-08-19 16:30 | Rule | issuer-feed | credit received | Credit received |
| 2026-08-13 11:00 | Person | R. Menon | resolved | Resolution: disputed_recovered |
| 2026-09-06 00:01 | Rule | close-engine | finalised | 30 days from last known checkout elapsed; entry immutable |
Outcomedisputed recovered
Variance€563.56
CategoryUnexplained
Closed2026-09-06, immutable
Ledger entries
Fund movement for this stay| Date | Entry | Description | Amount | Balance |
|---|---|---|---|---|
| 2026-08-05 | Held | Authorization held — Hilton East Midlands | €588.56 | −€588.56 |
| 2026-08-09 | Posted | Charge posted — Hilton East Midlands | €1,127.12 | +€0.00 |
| 2026-08-19 | Refund | Credit received after dispute | €-563.56 | +€563.56 |