Crew accommodation program
Demo Air Group
Duplicate
Resolved
Duplicate charge
Disputed, recovered
Not yet final. Becomes immutable 2026-09-09, 30 days from last known checkout
Booking
What we meant to buy · AIMS duty D-514040
€333.50
- 1 nights · 2026-08-09 → 2026-08-10
- Sheraton Gateway LAX, LAX
- Y. Fleming · Demo Airlines Americas
- RS-8854040
Card
What actually moved · VCC-8854040
€667.00
- Authorized €358.50
- 6 card events
Folio
What the hotel says happened
€333.50
- 3 lines totalling €667.00
- Variance €333.50 (100.0%)
- Unexplained
Folio lines
3 lines from LAX260809-7365| Date | Type | Description | Amount | |
|---|---|---|---|---|
| 2026-08-09 | fee | City / tourist tax | €4.50 | |
| 2026-08-09 | room | Room charge | €329.00 | |
| 2026-08-10 | adjustment | Unexplained charge | €333.50 | Disputed |
Booking
What was asked for- 2026-08-01 06:00 Roster line published TAY740 MIA→LAX, duty ends 2026-08-09 00:29 AIMS
- 2026-08-08 13:12 Policy evaluated Within policy ruleset 2026.2
- 2026-08-08 13:15 Booking placed standard room, 1 night, €349.47 · CNF-854040 automation
- 2026-08-09 00:29 Rest window opens 10.91h available, 8.87h sleep opportunity roster
- 2026-08-09 01:15 Check-in
- 2026-08-09 06:12 Change accepted by the property roster change aims
- 2026-08-10 11:00 Check-out
Card
What moved- 2026-08-08 13:15 Card issued limit €374.47, valid 2026-08-09 to 2026-08-17 (7d grace), locked to 7011 lodging Routespring card program
- 2026-08-09 14:20 Authorized €358.50 CNF-854040
- 2026-08-10 08:05 Captured €667.00 CNF-854040
- 2026-08-10 08:11 Captured €333.50 CNF-854040
- 2026-08-12 03:00 Settled €667.00 CNF-854040
- 2026-08-22 16:30 Refunded €-333.50 CNF-854040
Folio
What the property says- 2026-08-10 09:30 Folio issued by the property LAX260809-7365, 3 lines, €333.50 stated Y. Fleming
- 2026-08-15 07:00 Folio received 5.29d after checkout, via pms feed
- 2026-08-15 07:00 Charge the booking did not carry Unexplained charge €333.50 disputed
Decisions
7 recorded · 3 taken by a person, 4 by a rule| When | By | Who | Decision | Reason given |
|---|---|---|---|---|
| 2026-08-10 02:10 | Rule | match-engine | opened | Stay complete; reconciliation opened |
| 2026-08-12 07:00 | Rule | folio-ingest | evidence received | Folio received from property |
| 2026-08-12 07:05 | Rule | match-engine | variance detected | duplicate charge — 333.50 EUR |
| 2026-08-13 10:20 | Person | P. Costa | category assigned | Categorised as unexplained |
| 2026-08-14 14:00 | Person | A. Sheshadri | disputed | Raised with the issuing bank |
| 2026-08-22 16:30 | Rule | issuer-feed | credit received | Credit received |
| 2026-08-16 11:00 | Person | P. Costa | resolved | Resolution: disputed_recovered |
Outcomedisputed recovered
Variance€333.50
CategoryUnexplained
Closedopen until 2026-09-09
Ledger entries
Fund movement for this stay| Date | Entry | Description | Amount | Balance |
|---|---|---|---|---|
| 2026-08-09 | Held | Authorization held — Sheraton Gateway LAX | €358.50 | −€358.50 |
| 2026-08-12 | Posted | Charge posted — Sheraton Gateway LAX | €667.00 | +€0.00 |
| 2026-08-22 | Refund | Credit received after dispute | €-333.50 | +€333.50 |